Take these steps to resolve ribbon breaking issues:
- Run a self test
- Update the printer firmware and driver
- Run a cleaning cycle
- Run a self adjustment
- Make offset adjustments by using commands if the ribbon is cut in a straight line
- Ensure that you are using an Evolis power supply
- Ensure the correct ribbon type is set in the driver
- Try different card stock
- Ensure that the cards are CR80 and not CR79
